Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data in compliance with applicable privacy regulations, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act (PIPA), and Canada’s Anti-Spam Legislation (CASL).

Data Collection and Use

We collect personal information to enhance your experience and provide our services efficiently. This may include, but is not limited to, the following types of data: name, email, phone number, payment details, and your interactions with our services.

Your data may be used for the following purposes:

• Online bookings and reservations: To facilitate the booking of services or events.
• Ticket purchases: To process and manage online ticket transactions.
• Account management: To create, maintain, and support your online account.
• Customer service: To respond to inquiries, requests, or complaints.
• Newsletter and promotional communications: To send you updates and offers, only with your explicit consent.
• Personalization: To tailor content and offers to your preferences.
• Surveys and feedback: To gather insights to improve our services.
• Advertising and promotions: To run targeted advertising campaigns for our packages and promotions (see “Cookies and Tracking Technologies” below).

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience, analyze how our site is used, and measure the effectiveness of our advertising.

We use the following tools:

Google Ads and Google Analytics — We use Google’s advertising and analytics services to measure how visitors find and interact with our website. When you submit a form on our site (such as a birthday party booking request), certain information like your email address is securely encrypted using one-way hashing (SHA-256) before being sent to Google. This means Google receives an anonymized version of your data — not your actual personal information — and uses it solely to help us understand which of our ads led to your visit. Google does not share this data with other advertisers.

Meta (Facebook/Instagram) Pixel — We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising campaigns. The pixel collects information about how you interact with our website after clicking one of our ads, such as which pages you visited. This data helps us show relevant promotions — like birthday party packages, seasonal deals, and family offers — to people who are most likely to be interested. Meta may associate this browsing activity with your Facebook or Instagram profile to enable this.

Your choices: You can control or block cookies through your browser settings at any time. Most browsers allow you to refuse cookies or delete them after they have been set. Please note that disabling cookies may affect the functionality of certain parts of our website. You can also opt out of personalized advertising from Google at adssettings.google.com and from Meta at facebook.com/adpreferences.

Consent and Control

By using our services and providing your personal information, you consent to its collection and use as outlined in this policy. You can control how your data is used, including opting out of receiving promotional communications or withdrawing consent at any time by contacting us.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw your consent for specific uses of your data.
• Opt out of promotional communications.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. Your data may be shared with trusted service providers solely to fulfill the purposes described in this policy. These include:

• Payment processors and event ticketing platforms (to complete transactions).
• Advertising platforms, specifically Google and Meta, as described under “Cookies and Tracking Technologies” above (to measure and improve our advertising).
• Service providers who assist with email communications (to send newsletters and promotional messages you’ve opted into).

All third-party providers are required to adhere to strict confidentiality and data protection standards and may only use your data for the specific purposes we’ve engaged them for.

Data Security

We are committed to maintaining the security of your personal information. A combination of administrative, technical, and physical measures are used to protect against unauthorized access, disclosure, or misuse of your data. Our security practices are reviewed and updated regularly to ensure ongoing protection.

Compliance with Privacy Regulations

We comply with all relevant Canadian data privacy regulations, including PIPEDA, PIPA, and CASL. We only use your personal data for lawful purposes. Where required, we obtain your explicit consent for marketing communications, and you have the ability to opt out at any time.

Policy Updates

This privacy policy is subject to change at any time, and any updates will be reflected on this page. Where significant changes occur, we will notify you directly through appropriate communication channels.

Contact Us

For any questions or concerns regarding this policy or your personal data, please contact us here.